Built to be repaired. Warranted to be right.

What's covered

• Joinery and construction — joints that open, panels that delaminate, a box that won't sit square to our own published tolerances. Solid hardwood and hide glue don't fail quietly on their own; if they fail, we built it wrong.
• The hanging system — rails, leveling cams, and anti-lift tabs, installed per the guide.
• Finish as applied — a finish that arrives wrong (blotched, missed faces, the wrong finish entirely) is a workmanship defect. Wear from living is not — see below, and see why these finishes are chosen to be renewable by you rather than warranted against life.
• Hinges and runners — Blum backs its own hardware with a lifetime warranty; we handle the conversation and the swap.
• Powered drawer modules — the lighting, receptacle, and USB-C modules and their tool-free connections, with the cabinet-side circuit landed by an electrician per the spec sheet in the box.

What wood does on purpose

Solid wood moves with the seasons, carries its own grain and color, and deepens with light and use. That variation is character, not a defect — the numbers are on the wood-movement page, and movement within those expectations isn't a warranty claim. Neither is damage from standing water, a humidifier-free furnace winter at the other extreme, alterations we didn't make, or a finish someone else applied to unfinished stock.

How a claim works

Reply to your order confirmation with photos and your order number — or look both up on the order status page. We answer with a plan: repair instructions and materials if ten careful minutes fix it (most finish questions end here), a repair visit or remake if they don't. Warranty shipping is on us.

Beyond any warranty

Everything here is built from solid stock with reversible hide glue, finished in materials you can renew with a rag. Decades from now, any furniture restorer can take a Kiso piece apart and put it back together — that repairability is the real long-term promise, and it doesn't expire.